Privacy

Last Updated Dec 05, 2025

SomaPlay (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you access or use the SomaPlay platform (“the Platform”).

By using SomaPlay, you consent to the practices described in this Privacy Policy.

 

1. Definitions

  • “Personal Data” – Any information relating to an identified or identifiable natural person as defined under the Kenya Data Protection Act, 2019.

  • “Sensitive Personal Data” – Information including race, health, biometric data, or other sensitive categories defined by law.

  • “Processing” – Any operation performed on Personal Data, such as collection, storage, retrieval, or deletion.

  • “User” / “You” – Any individual accessing or using SomaPlay.

 

2. Information We Collect

We may collect the following information:

a. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Age or date of birth

  • School or institution details (if applicable)

  • Login credentials

  • Payment information (handled securely via approved payment partners)

  • Support or feedback messages

b. Information Collected Automatically

When you use SomaPlay, we may collect:

  • Device information (type, OS, browser)

  • IP address

  • Usage data (pages visited, time spent, interactions)

  • Cookies and similar tracking technologies

  • Log files and analytics data

c. Content Data

For users accessing courses or entertainment content:

  • Progress data

  • Viewing/learning history

  • Saved items, preferences, and activity logs

d. Third-Party Data

Where applicable, we may receive user information from:

  • eCitizen authentication systems

  • Educational institutions

  • Payment service providers

 

3. How We Use Your Information

We use your information to:

  • Provide access to courses, performances, and entertainment content

  • Personalize your learning and viewing experience

  • Improve platform functionality and user experience

  • Process payments and subscription services

  • Communicate updates, notifications, and support messages

  • Ensure platform safety, security, and fraud prevention

  • Comply with legal and regulatory obligations

 

4. Legal Basis for Processing (Kenya Data Protection Act, 2019)

We process Personal Data under the following legal bases:

  • Consent – When you voluntarily provide data or accept platform permissions

  • Contractual necessity – To provide services you have subscribed to

  • Legal obligation – Compliance with applicable Kenyan laws

  • Legitimate interests – Improving platform performance, security, and user engagement

 

5. Sharing Your Information

We may share your Personal Data with:

a. Authorized Service Providers

  • Cloud hosting partners

  • Payment processors

  • Analytics providers

  • Customer support platforms

b. Regulatory or Government Authorities

Only when required by law, court order, or lawful request.

c. Content Partners

Limited data may be shared for reporting and analytics, without revealing personally identifiable information unless expressly permitted.

We do not sell, rent, or trade your Personal Data.

 

6. Cookies and Tracking Technologies

SomaPlay uses cookies to:

  • Improve performance

  • Remember your preferences

  • Enable secure login sessions

  • Analyze usage patterns

You may disable cookies through your browser settings, but some platform features may not function properly.

 

7. Data Retention

We retain your Personal Data only as long as necessary for:

  • Service delivery

  • Compliance with legal obligations

  • Resolution of disputes

  • Account management

Upon account deletion, some data may be archived as required by law or for security purposes.

 

8. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted data transmission

  • Secure authentication protocols

  • Access controls

  • Regular system audits

While we strive to protect your data, no system is fully secure, and we cannot guarantee absolute data security.

 

9. Your Rights Under the Kenya Data Protection Act

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data (where legally permitted)

  • Object to certain types of processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise these rights, contact us using the information provided below.

 

10. Children’s Privacy

SomaPlay may be used by minors for educational content under parental, guardian, school, or institutional supervision.
We do not knowingly collect Personal Data from children without appropriate consent.

 

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their:

  • Privacy practices

  • Content

  • Security measures

Your interactions with such third parties are governed by their own policies.

 

12. International Data Transfers

If user data is processed or stored outside Kenya, we ensure compliance with:

  • Kenya Data Protection Act cross-border transfer requirements

  • Adequate safeguards and contractual protections

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes become effective upon posting to the Platform.
Your continued use of SomaPlay constitutes acceptance of the updated Policy.

 

14. Contact Information

For privacy inquiries, contact:

Appranchise Limited
Email: legal@somaplaylive.com